KPI Recruiting
Customer Services Team Leader
Nantwich
£30,000 per annum
Monday to Friday
9 – 5 Monday to Friday
Our client is seeking an experienced Customer Services Team Leader to join their team at their main office in Aston. This is an excellent opportunity for a confident and organised individual to lead a busy customer services function within a fast-paced office environment.
This is a hands-on leadership role overseeing a Customer Services team who act as the first point of contact for all external enquiries. The role involves managing high call volumes, processing customer orders, and liaising closely with multiple internal departments to ensure a smooth and efficient service.
Key Responsibilities
- Lead and co-ordinate the Customer Services team to ensure efficient day-to-day operations
- Allocate, prioritise, and manage team workloads
- Train, coach, and develop team members
- Manage holidays and absences to ensure adequate team cover
- Implement and improve procedures and systems to streamline operations
- Operate the main office switchboard, managing a high volume of calls and screening cold calls
- Take orders from customers, agents, and third parties
- Input, price, amend, and cancel orders using in-house systems
- Liaise with internal departments and management
- Carry out general administrative duties as required
The Ideal Candidate
- Proven experience in a Customer Services or Helpdesk environment (essential)
- Previous supervisory or team leadership experience
- A confident and decisive leader with strong people-management skills
- Highly organised, with the ability to multitask and work under pressure
- Strong problem-solving skills and excellent attention to detail
- Excellent communication skills, both written and verbal
- Good numeracy and literacy skills
- Confident using Microsoft Office and bespoke systems
- Friendly, professional, and calm under pressure
- A strong team player, comfortable working cross-functionally
Salary & Benefits
- Full-time, permanent role – 37.5 hours per week
(Monday to Friday, 9:00am–5:00pm, with a 30-minute lunch break) - Overtime, including occasional Saturday mornings, may be required during peak periods
- Full training provided on internal systems
- Additional holiday entitlement
- Company pension scheme
- Cycle to Work scheme
- Free on-site parking
- Employee discount
This role is ideal for an experienced Customer Services Supervisor or Team Leader looking to take the next step in their career within a stable and well-structured organisation.
Send your CV to or call Leanne
INDCOM
To apply for this job please visit www.reed.co.uk.
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