The Animal People Recruitment
Customer Service Advisor
Location: Near Uckfield, East Sussex (TN22)
Salary: Up to £27,000 per annum
Job Type: Full-time | Permanent | Office Based
Join a growing premium consumer brand where customer experience comes first.
Are you passionate about delivering exceptional customer service? Do you enjoy solving problems, building relationships and making a genuine difference to every customer interaction?
We're recruiting on behalf of an established and rapidly growing premium consumer brand looking for a Customer Service Advisor to become the heart of its customer support function.
This is a varied, hands-on role where no two days are the same. You'll be the first point of contact for customers, ensuring every enquiry is handled professionally, efficiently and with genuine care.
The Role
You'll be responsible for delivering an outstanding customer experience across multiple channels, including telephone, email and live chat.
Your responsibilities will include:
- Managing customer enquiries from initial contact through to resolution.
- Processing customer orders and supporting order fulfilment.
- Responding to telephone, email and live chat enquiries.
- Resolving customer complaints professionally and efficiently.
- Processing refunds, replacements and credits.
- Liaising with warehouse, production and finance teams to resolve customer issues.
- Tracking deliveries and logistics queries.
- Maintaining accurate customer records.
- Supporting continuous improvements to customer service processes.
About You
We're looking for someone who genuinely enjoys helping people and takes pride in delivering an excellent customer experience.
You'll ideally have:
- Previous customer service experience.
- Excellent communication skills, both written and verbal.
- A confident and friendly telephone manner.
- Strong organisational and administrative skills.
- Good attention to detail.
- The ability to prioritise a busy workload.
- Confidence using Microsoft Office and learning new systems.
- A positive, solutions-focused attitude.
Experience within retail, e-commerce, hospitality or the pet industry would be advantageous but is by no means essential.
What's on Offer
- Salary up to £27,000.
- Permanent full-time position.
- Friendly, supportive and collaborative team.
- Opportunity to join a growing business with genuine career development opportunities.
- A varied role where you'll have real ownership and make a visible impact.
If you're someone who enjoys building relationships, solving problems and delivering outstanding customer service, we'd love to hear from you.
Apply today for a confidential discussion.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Healthcare & Nursing Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.