Morgan McKinley
Customer Success Manager
Are you passionate about building strong client relationships and delivering exceptional customer experiences? We're looking for an experienced Customer Success Manager to join a fabulous technology business and play a key role in driving customer satisfaction, retention, and long-term success.
This is an exciting opportunity to work at the heart of the business, acting as the bridge between customers, support, and product teams to ensure clients receive maximum value while helping shape its future development.
The Role
As Customer Success Manager, you'll take ownership of the day-to-day customer portfolio, proactively managing relationships, identifying opportunities to improve engagement, and ensuring customers achieve their desired outcomes.
You'll work closely with internal teams to monitor account health, deliver strategic account reviews, and champion the voice of the customer across the organisation.
Key Responsibilities
- Proactively manage customer accounts.
- Monitor customer satisfaction, identify trends, and provide regular updates to internal stakeholders.
- Support customer retention and recurring revenue targets through effective account management.
- Conduct Business Reviews with key clients, reviewing performance, usage, future objectives, and opportunities for growth.
- Collaborate closely with the Support team to identify recurring issues and implement proactive customer success initiatives.
- Deliver customer communications, training, and engagement activities that improve adoption and satisfaction.
- Work alongside Product teams to communicate customer feedback, feature requests, and enhancement opportunities.
- Represent the customer perspective in internal discussions, helping influence future product development.
About You
We're looking for someone who enjoys working collaboratively, is commercially aware, and thrives on building lasting customer relationships.
You'll ideally have:
- Previous experience in a Customer Success, Account Management, Client Relationship, or Customer Experience role.
- A proven ability to manage multiple client accounts while maintaining exceptional service levels.
- Experience conducting business reviews with key stakeholders.
- Strong communication and relationship-building skills.
- A proactive, solutions-focused approach to customer engagement.
- The ability to analyse customer data and identify trends, risks, and opportunities.
- Confidence managing priorities in a fast-paced technology or SaaS environment.
If you're passionate about customer success and want to make a real impact by helping clients achieve the best possible outcomes, we'd love to hear from you.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Accounting & Finance Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.