Diana Duggan UK Limited
We are seeking a German speaking Customer Success Services Specialist to support a global software vendor client across multi departments such as deployment, migration, Enterprise Admin Console, identity setup, licensing, stakeholder engagement, and customer enablement.
You will support Customer Success Managers, Account Managers, and Solution Consultants to improve outcomes, reduce risk, and support growth.
- Role: Customer Success Services Specialist (German Speaking)
- Day rate: £250 per day
- Pay framework: Umbrella Company
- Start date: ASAP
- Contract duration: 12 months initially (with scope to extend)
- Location: Hybrid – once a week in London or Reading office.
Essential Skills and Experience
- Fluent English and German (written and spoken)
- Deep expertise in managing enterprise software admin consoles within a global SaaS environment, with hands-on experience of Single Sign On (SSO), Active Directory, user management
- Strong project management experience leading complex migrations and deployments, engaging IT practitioners and senior stakeholders
- Experience supporting enterprise security questionnaires or Digital Maturity Assessments,
- Excellent communication, presentation, storytelling, organisation, customer enablement, and attention to detail
Key Responsibilities
- Lead complex deployment and migration projects end to end across large customer accounts
- Support customers with identity setup, user sync automation, domain enforcement, identity conversion, and act as the Admin Console SME
- Deliver Admin Console consultation, support licensing and buying programme discussions, and identify risks early with cross-functional teams
- Deliver 1:Many IT education sessions, Admin Console deep dives, and reusable enablement content
- Support Customer Success and Account teams with proactive insights, escalations, and relationship management
Desired Skills and Experience
- 5+ years’ experience in across Customer Success, Technical Product Support or IT Asset Management (ITAM)
- Experience in complex software licensing models, data analysis and reporting
- Deep expertise in managing Software Asset Management (SAM) tools or SaaS admin portals, such as ServiceNow, Flexera, etc.
Send your CV today!
To apply for this job please visit www.reed.co.uk.
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