Customer Support Administrator

Part-Time – Tuesday to Thursday – 8.45am to 17.00pm.(45 minute lunch break)

Permanent

Swindon

Salary is dependent on experience

We are currently recruiting for a Part-Time Customer Support Administrator to join our client based in Swindon.

Role

As an Administrator within a small Customer Support Team, you will play a crucial role in ensuring that customers receive exceptional support. You will be the first point of contact for their customers and Field Sales Team, for all enquiries and the processing of orders. The role requires strong communication skills, attention to detail and the ability to problem solve.

Responsibilities

• Processing customer’s orders via email and phone, with speed and accuracy.
• Provide the customer with support on their products, offering solutions when needed and enhancing the customer experience.
• Resolve customer enquiries efficiently.
• Coordinating with the relevant people/departments, creating strong working relationships.
• Manage and maintain customer accounts, ensuring all records are up to date.
• Handling complex customer complaints, ensuring a resolution is provided and communicated effectively to the customer.
• Contacting customers to request outstanding payments and purchase orders to ensure there are no delays with order fulfilment.
• To ensure KPIs (Key Performance Indicators) are met and you are working to achieve the overall team performance targets.

Skills

• Strong communication skills both verbal and written.
• Excellent attention to detail.
• Ability to work well in a team.
• Multitasking skills and good organisational abilities.
• Computer literate, able to use CRM (Customer Relationship Management) tools and Microsoft packages such as outlook.
• Able to learn and develop knowledge on products and services.
• The ability to problem solve.

Benefits

• Annual performance and attendance bonuses.
• Employee Benefit Scheme.
• Christmas period close.
• Access to Company Pension – company contributes 6%.
• 15 days holiday per annum plus bank holidays.
• Extra Holiday for Birthday.
• Access to Private Health cover once you have completed your probation.
• Access to salary sacrifice schemes.

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.