Michael Page Business Support
The Customer Support Specialist will play a crucial role in delivering exceptional support to clients within the industrial and manufacturing sector. Based in Burgess Hill, this role requires a detail-oriented professional capable of managing customer interactions and resolving queries efficiently
Client Details
The employer is a well-established organisation within the industrial and manufacturing sector, known for its innovative approach and commitment to delivering high-quality products and services. As a medium-sized enterprise, they are focused on maintaining strong client relationships and ensuring customer satisfaction.
Description
- Respond to customer queries and requests promptly and professionally.
- Provide solutions to customer issues while maintaining a high standard of service.
- Manage and update customer accounts and records accurately.
- Collaborate with internal teams to ensure seamless service delivery.
- Monitor and track customer orders, ensuring timely fulfilment and delivery.
- Identify opportunities for process improvements to enhance the customer experience.
- Support the preparation of reports and documentation as required.
- Maintain compliance with company policies and industry regulations.
Profile
A successful Customer Support Specialist should have:
- Proven experience in a customer service or support role, ideally within the industrial or manufacturing sector.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Proficiency in using customer relationship management (CRM) software or similar tools.
- Ability to multitask and prioritise workload effectively.
- A proactive approach to identifying and resolving issues.
- Knowledge of industry-specific processes and terminology would be advantageous.
Job Offer
- Competitive hourly rate ranging from £15 – £18 per hour
- Fixed-term contract with potential for growth and development opportunities.
- Supportive and collaborative work environment in Burgess Hill.
- Exposure to the industrial and manufacturing sector.
- Comprehensive benefits package to support your well-being.
If you are passionate about delivering excellent customer service and are looking for a new challenge, apply now to join a respected name in the industrial and manufacturing industry!
To apply for this job please visit www.reed.co.uk.
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