University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University’s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, transitioning from a ‘classic’ IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

As a Delivery Manager in the CRM service team, you will play a key role in turning our CRM strategy into reality, delivering initiatives that improve services and create meaningful value for staff and students across the University. We are building a connected, data-driven ecosystem that strengthens engagement with students, alumni and partners, with Salesforce at the centre of our CRM landscape

You will ensure defined customer needs are met and initiatives are delivered on time and to budget, whilst working with cross functional delivery teams and key stakeholders to deliver and embed change. You will take a service-oriented approach to the delivery of change and ensure the University’s service needs are met through the continued development of product roadmaps.

In this round of recruitment, we are seeking a Delivery Manager to help lead and coach multi-disciplinary teams, supporting them to work in an Agile, self-organising way. We welcome applications from people who want to work for an organisation that is committed to social purpose and is growing to face new opportunities and challenges.

Experience

• Experience delivering complex business or technology change initiatives in a collaborative environment
• Strong stakeholder management experience with the ability to negotiate resources, prioritise requirements and communicate across a diverse audience.
• Confidence managing competing priorities, risks and dependencies within a fast-moving environment.
• Strong interpersonal and communication skills and the ability to lead, motivate and inspire a multidisciplinary team.
• A user-centred mindset, with a passion for improving services and customer experiences.

UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:

• Competitive salary of £52,977 – £63,815 + 6% Market Supplement per annum, dependant on experience
• 34 days annual leave plus public holidays
• Generous, defined benefit pension scheme
• Family-friendly policies, including 26 weeks of paid maternity or paternity leave

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.