Hays Specialist Recruitment Limited
DV Cleared End User Computing Technical Lead
£720 Per Day, Inside IR35
Taunton – 4 Days Per Week On-site
DV Clearance Require
6 Months Contract
Your new company
A large Government organisation based in Taunton
Your new role
The EUC Technical Lead acts as the senior technical authority for all end-user computing (desktops, laptops, mobile, peripherals), handling escalations, complex troubleshooting, and mentoring the team while driving best practices and standards. They also lead evaluation and rollout of new EUC technologies, ensure security/compliance, identify improvement opportunities through support trend analysis, and represent EUC interests on cross-team projects.
Responsibilities
- Advanced Support & Escalation (30%) – Senior escalation point for complex/high-impact incidents; resolves intricate issues across devices; guides engineers during major incidents.
- Technical Leadership & Mentoring (20%) – Coaches the team, advises on difficult cases and emerging tech, fosters a learning culture.
- Engineering Improvement & Automation (15%) – Analyses trends, drives automation and tooling to reduce incidents and improve service quality.
- Technology Evaluation & Implementation (10%) – Assesses new tools/platforms, leads technical design for rollouts aligned with standards and security.
- Standards, Documentation & Governance (10%) – Maintains best-practice guides, ensures compliance, supports governance/assurance.
- Stakeholder Collaboration & Projects (10%) – Partners with other IT teams, represents EUC in projects and change initiatives.
- Service Insight & Reporting (5%) – Tracks performance/risks and reports to leadership.
What you'll need to succeed
- Directs others on technical tasks; strong written/oral communication for org-wide reports and presentations.
- Analyses complex business requirements and recommends solutions.
- Makes timely decisions weighing priorities, constraints, and available information.
- Tracks progress against targets and resolves exceptions.
- ITIL and service management best practice.
- EUC technology expertise (SCCM, Windows, M365, Intune, networking, file sharing, remote access). Software solution design and implementation experience.
- IT security awareness, particularly MOD standards/accreditation.
- Knowledge of industry/professional standards (programming, ISO 9000 quality processes).
- Understanding of testing principles, methods, and lifecycle management.
- Developing Self and Others: Identifies skill gaps, sets development goals, coaches/mentors team, promotes inclusion, seeks feedback for continuous improvement.
- Delivering at Pace: Keeps team focused on priorities, balances procedure with innovation, ensures the right resources are available, monitors progress, reprioritises under pressure
What you'll get in return
- £720 Per Day, Inside IR35
- 6 Months Contract
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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