Nigel Frank International
Dynamics 365 Functional Consultant – UK (Remote) – c£80K
You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform.
Alongside your CE responsibilities, you'll gradually gain exposure to Dynamics 365 Finance & Supply Chain Management, supporting business processes and becoming a key member of a wider enterprise applications team.
Key Responsibilities
- Provide first and second-line functional support for Dynamics 365 Customer Engagement
- Support users across Customer Service, Sales and Customer Insights
- Configure and maintain security roles, business process flows, workflows, forms, views and system configuration
- Investigate and resolve functional issues, escalating where appropriate
- Gather business requirements and translate them into functional solutions
- Support testing, User Acceptance Testing (UAT) and Microsoft release updates
- Develop your knowledge of Dynamics 365 Finance & Supply Chain Management, supporting wider business applications over time
Skills & Experience
- Commercial experience supporting or configuring Microsoft Dynamics 365 Customer Engagement
- Strong knowledge of one or more CE applications, including Customer Service, Sales or Customer Insights
- Experience configuring security roles, business process flows, forms, views and workflows
- Experience gathering requirements and supporting business users
- Strong troubleshooting and problem-solving skills
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Accounting & Finance Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.