Salt Search
Ecommerce Customer Services Operations Executive
UK-based / Hybrid | Full-time
Replacement role
About the Client
We are partnering with a long-established UK consumer health and wellness business with a strong global footprint. The company develops and manufactures natural healthcare products sold across retail, pharmacy, and direct-to-consumer channels in over 50 international markets.
Ecommerce is a key growth channel, with strong activity across Amazon, Shopify (DTC), and TikTok Shop, supported by a complex supply chain and batch-managed product environment.
We are now hiring an Ecommerce & Marketplace Operations Manager to take ownership of end-to-end digital trading and operational performance.
The Role
A highly operational, hands-on role responsible for managing ecommerce execution across:
- Amazon Seller Central (3P – core focus)
- Shopify DTC
- TikTok Shop
You will ensure smooth order flow, strong stock availability, accurate marketplace execution, and a high-quality customer experience.
Amazon is the dominant channel and requires strong Seller Central expertise and operational control.
Key Responsibilities
- Own Amazon Seller Central (3P) operations, performance, and account health
- Manage catalogue accuracy, SKU changes, and compliance requirements
- Monitor KPIs (returns, chargebacks, performance metrics) and drive corrective action
- Oversee Shopify and TikTok Shop fulfilment (pick, pack, ship)
- Own stock management, replenishment, and availability across channels
- Manage customer service issues across ecommerce touchpoints
- Produce regular sales and settlement reporting (Excel / ERP / Amazon)
- Work across ERP systems, Shopify, and Amazon Seller Central
- Support international marketplace and operational transitions
Skills & Experience Required
- Strong experience with Amazon Seller Central (essential)
- Ecommerce operations experience across DTC and marketplaces
- Strong understanding of stock management, fulfilment, and forecasting
- Confident using Shopify or similar platforms
- Strong Excel and reporting capability
- Experience with ERP systems (SAP preferred)
- Strong understanding of Amazon KPIs and marketplace operations
- Able to manage multiple stakeholders in a fast-moving environment
Who You Are
- Hands-on, operational, and highly execution-focused
- Strong problem solver who takes ownership
- Comfortable in fast-changing ecommerce environments
- Highly organised with strong attention to detail
- Confident working across multiple systems and stakeholders
- Able to work independently and deliver under pressure
*Rates depend on experience and client requirements
To apply for this job please visit www.reed.co.uk.
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