Engineering Administrator (Field Service)

£26,000 + 24 days holiday + Flexitime + benefits

Exeter

Are you an experienced service advisor or administrator looking to further your career with a well-established company supplying to clients globally?

Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?

On offer is a Service & Warranty Advisor / Engineering Administrator role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.

This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances

The role:

• To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated
• Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures
• Support the customer base with general enquiries and process genuine warranty claims quickly through workflow
• Manage inbound service request bookings on CRM system
• General customer communications

The person:

• Previous experience in a customer service role
• Excellent communication and organisation skills

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Keywords: Warranty Advisor, Service Advisor, Warrant & Service Advisor, Customer Services Advisor, Customer Services, Customer administration, Client Advisor

Reference: BBBH24642B

We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.

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