Location: Local to Edgware

Salary: £50,000 – £60,000 (DOE)

Hours: Monday to Friday

About the Company

Our client is a well-established residential property management organisation responsible for overseeing a substantial portfolio of leasehold residential properties across England and Wales.

Known for delivering a high standard of service to residents, leaseholders, and property owners, the business combines industry expertise with innovative technology to ensure effective portfolio management. The company offers a collaborative working environment that values professional development, employee wellbeing, and long-term career growth.

The Role

An exciting opportunity has arisen for an experienced Estate Manager to join the Asset Protection Team.

This role plays a key part in ensuring compliance with relevant legislation, regulations, and industry best practice across a portfolio managed by third-party managing agents. The successful candidate will be responsible for maintaining high standards of property management, safety, compliance, and customer service while helping to create safe and well-managed residential environments.

This position offers excellent exposure to a diverse property portfolio alongside ongoing training and professional development opportunities.

Key Responsibilities

• Oversee the performance of external managing agents across operational, financial, compliance, engagement, and maintenance functions
• Identify, assess, and mitigate risks across the portfolio while supporting audit and compliance processes
• Support procurement activities and ensure adherence to governance procedures
• Monitor and report on service performance against agreed KPIs and service standards
• Contribute to strategic planning and continuous improvement initiatives
• Conduct regular property inspections and accurately record findings
• Attend resident and stakeholder meetings where required
• Manage, investigate, and appropriately escalate complaints and service issues
• Support and develop direct reports where applicable
• Monitor financial performance, including budgets, approvals, debt recovery, and related reviews
• Assist with crisis management planning and major insurance claims
• Ensure statutory compliance obligations and reporting requirements are met
• Support building remediation and improvement projects
• Assist with Building Safety Act compliance and enforcement activities
• Maintain oversight of portfolio-wide compliance and legislative requirements
• Support resident engagement initiatives and analyse complaint trends
• Oversee fire safety inspection programmes and remedial works
• Liaise with internal stakeholders, resident groups, managing agents, and regulatory authorities
• Maintain accurate records and compliance documentation, including the "golden thread" of building information
• Undertake any other duties reasonably required within the scope of the role

About YouEssential Experience & Qualifications

• Minimum 5 years' experience within residential property management
• Full UK driving licence
• Strong understanding of statutory obligations and compliance requirements
• Excellent knowledge of Landlord & Tenant legislation, Health & Safety regulations, and Building Safety legislation
• Relevant professional qualifications within property, facilities, compliance, or asset management

Desirable Experience & Qualifications

• Client-side property management experience
• Professional qualifications such as NEBOSH, IWFM, MTPI, MRICS, or equivalent

Skills & Competencies

• Strong analytical and problem-solving skills
• Excellent attention to detail
• Strategic thinker with a practical, solutions-focused approach
• Ability to make informed, data-driven decisions
• Excellent written and verbal communication skills
• Strong organisational and prioritisation abilities
• Proficient in Microsoft Office and compliance management systems
• Strong stakeholder management and relationship-building skills
• High levels of emotional intelligence, professionalism, and resilience

What's on Offer?

• Competitive salary of £50,000 – £60,000 DOE
• Monday to Friday working hours
• Ongoing training and professional development
• Opportunity to work within a respected and growing organisation
• Collaborative and supportive team environment
• Exposure to a diverse and complex residential property portfolio

Please note: This job description is intended to provide an overview of the role and is not an exhaustive list of duties or responsibilities.

For a confidential discussion and to learn more about this opportunity, please contact Zara Benson at Next Chapter Talent.

Next Chapter Talent is a boutique, founder-led property recruitment consultancy specialising in the placement of exceptional talent across the UK property sector. Whether you are considering your next career move or looking to strengthen your team, we would be delighted to hear from you.