Statement of Purpose

The Executive Assistant / Engagement Officer will provide high-level administrative and organisational support to the Board and Executive Management Team, while also leading on internal and external communications that strengthen patient and staff engagement.

The role combines executive support with responsibility for developing and delivering clear, timely and accessible communications across GPS Healthcare. This includes producing staff and patient newsletters, managing feedback mechanisms, and supporting leadership in ensuring effective communication flows within the organisation and with external stakeholders.

Main Duties and Responsibilities

Executive Assistant

Provide executive assistance to the Partnership, Managing Partner and other senior leaders, ensuring organisational goals and objectives are supported effectively.

Coordinate agendas, prepare papers, and take accurate minutes at Board and Partner meetings.

Manage meeting logistics, including room bookings, equipment, and hospitality arrangements for internal and external meetings.

Draft, initiate, and respond to correspondence on behalf of senior leadership with accuracy and discretion.

Develop and maintain internal processes and systems that improve the effectiveness of the Board and Executive Management Team.

Support internal and external event planning, ensuring professional and efficient delivery.

Maintain the highest levels of confidentiality, professionalism, and integrity at all times.

Communications, Engagement & Patient Experience

Support the development and implementation of a communication strategy that improves patient engagement and satisfaction.

Ensure that communication channels (email, phone, in-person, digital) are efficient, clear, and empathetic.

Plan and manage social media campaigns, content and patient feedback.

Plan and write quarterly patient newsletters.

Lead patient feedback initiatives, including surveys, comment cards, and online reviews e.g. NHS Choices, to gather insights into patient experiences.

Develop patient education materials, including brochures, websites, and digital content that are easily understood and promote patient involvement in care.

Ensure content is culturally sensitive, accurate, and reflective of organisational practices.

Collaborate with internal teams (clinical, administrative, and leadership) to promote patient engagement initiatives across the organisation.

Monitor and report on patient experience data, including satisfaction scores, feedback trends, and outcomes of engagement initiatives.

Provide regular updates to leadership on patient experience metrics and opportunities for improvement.