An exciting opportunity has arisen for a Facilities & Reception Officer to join the team at a well-established organisation based in Canary Wharf.

The successful postholder will play a key role in ensuring the smooth running of the office environment, delivering high-quality facilities management and front-of-house services. This is a varied, hands-on role with responsibility for maintaining a safe, compliant, and welcoming workplace, while also supporting senior facilities operations.

• Support the planning and scheduling of maintenance works, ensuring activities are delivered efficiently and cost-effectively
• Carry out general maintenance tasks, including minor repairs, painting and decorating, and installation of fixtures and furniture
• Manage and respond to facilities requests via the helpdesk, ensuring issues are resolved in a timely manner
• Coordinate contractors and suppliers, ensuring compliance with health & safety and organisational standards
• Conduct routine inspections and maintenance audits to ensure office spaces are safe, operational, and fit for purpose
• Monitor CCTV and access control systems, escalating and resolving issues where required
• Support compliance with Health & Safety regulations across the office environment
• Act as a Fire Marshal and First Aider, responding to emergency situations when required
• Deputise for the Senior Facilities Manager on evacuation and emergency procedures
• Provide reception cover, welcoming visitors and contractors in a professional and friendly manner
• Ensure reception areas, meeting rooms, and office spaces are maintained to a high standard
• Manage visitor access, passes, and records in line with security procedures
• Coordinate meeting room and hearing room bookings, including set-up, AV, and catering requirements
• Support post and courier services, ensuring efficient distribution
• Maintain accurate records, procedures, and facilities documentation
• Provide general administrative support to the Facilities team and assist with team cover where needed

Ideal Candidate Profile

• Previous experience within facilities, office management, or workplace support roles
• Hands-on maintenance experience (e.g., basic electrical, plumbing, or decorating)
• Good understanding of Health & Safety and compliance requirements
• Strong organisational skills with the ability to manage multiple priorities
• Professional, approachable, and customer-focused with excellent communication skills
• Experience working with contractors and managing service providers
• Strong IT skills across Microsoft Office (Word, Excel, Outlook)
• Ability to work both independently and collaboratively within a team

Agency reference: J96214

Location: Canary Wharf, London

Contract: Permanent

Salary: £29,00 – £33,400 + good benefits

Hours: 35 hours per week

Working pattern: Office-based

This role is being actively shortlisted, so early applications are strongly encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.