Are you ready to take the next step in your management career and play a key role in driving performance across a growing field operation?

Due to continued company growth, we are seeking a proactive and experienced Field Area Manager to lead, support, and develop a team of Debt Resolution Officers across our expanding network. This is a fantastic opportunity for someone who thrives in a fast-paced, performance-driven environment and is passionate about leading teams to deliver high-quality, compliant customer outcomes.

Salary: Competitive (plus £6,000 car allowance)

Primary Purpose of Role

As a Field Area Manager, you will be responsible for the leadership, performance, and day-to-day management of a team of field-based Debt Resolution Officers.

You will play a critical role in driving operational performance, ensuring compliance, and maintaining client service excellence, while acting as the first point of contact for your team on operational matters. The role involves analysing performance data, identifying improvement opportunities, and implementing strategies to consistently meet and exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

This is a field-based, hybrid role covering the London to Norfolk region. Regular travel is required to support, audit, and develop your team, along with attendance at Head Office in Romford for 2–3 days per month.

You will be managing a geographically dispersed workforce, so strong organisational skills, adaptability, and the ability to lead remotely are essential.

Key Responsibilities & Duties

• Lead, coach, and motivate a team of Debt Resolution Officers to deliver strong performance and high-quality outcomes
• Monitor and manage team performance against SLAs, KPIs, and client expectations
• Conduct regular field audits and quality assessments, ensuring compliance with regulatory and company standards
• Analyse operational data to produce performance insights, identifying trends, risks, and opportunities for improvement
• Provide structured feedback and implement development plans to enhance individual and team capability
• Act as the first point of contact for operational support, managing and resolving escalations effectively
• Collaborate with internal departments including Compliance, Client Services, Customer Contact, HR, and IT to support business objectives
• Support recruitment, onboarding, and continuous development of team members
• Represent your region in management discussions and contribute to ongoing business improvement initiatives
• Ensure all activities are conducted in line with regulatory requirements and company policies

Why Work at Richburns?

You’ll be joining a successful and rapidly growing organisation that values its people and promotes a supportive, high-performance culture. Benefits include:

• Employee Assistance Programme
• Death in Service Benefit
• 25 Days Holiday plus 8 Bank Holidays
• 3% Pension Contribution
• Personal and Career Development Opportunities

You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.

This role is predominantly field based, and all applicants are required to hold a full clean driving license and their own motor vehicle with adequate insurance.