Job Title: Field Engineer

Location: Newbury

Salary: Competitive

Job Type: Full Time, Permanent

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.

About the role:

As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment.

Key Responsibilities

• Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations
• Providing timely updates to clients
• Diagnose and resolve technical issues and provide technical assistance on client sites
• Completing proactive maintenance onsite
• Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries
• Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation
• Maintain company's Information Security policies and procedures
• Propose improvements to client systems and services to continuously enhance their systems and operations
• Managing your time efficiently and planning your day accordingly
• Keep up to date with new technologies adopted by Netteam and our client base
• Improve your technical knowledge through company training and self-study
• Provide out-of-hours or standby support to our clients on a rota basis

About you:

Experience:

• Ability to work unsupervised, independently and as part of a team
• IT-related degree or relevant qualifications highly desirable
• Demonstrable experience as a Service Desk Engineer
• Able to demonstrate a good all-round knowledge of IT principles
• Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to clients would be advantageous
• Experience in initial remote diagnostics, analysis and proactive monitoring would be advantageous
• Willingness to learn new software and hardware technologies
• Experience supporting Microsoft Windows Server and Desktop environments
• Strong working knowledge of Microsoft 365, including Exchange Online, SharePoint, Teams and related cloud services
• Detailed experience with Backup/DRaaS technologies, Microsoft Entra ID and Infrastructure as a Service (IaaS)
• Strong knowledge of Microsoft Intune, Conditional Access and Microsoft security technologies
• Experience supporting Voice over IP (VoIP) solutions, including 3CX, would be advantageous
• Knowledge of networking technologies including TCP/IP, firewalls, routing and switching
• Ability to run, patch and terminate cabling to support the installation of new hardware
• Experience within an MSP and/or the hospitality sector would be advantageous but is not essential
• Current and valid UK driving licence is essential

Personal Attributes:

• Friendly and professional
• Excited about tech and thrives on developing understanding of new technologies
• Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients
• Recognises the importance of frequent and clear communications
• Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
• Feel that every day is a day of learning
• Disciplined, with the ability to prioritise and execute tasks under pressure
• Harnesses pressure to deliver results

Why join us?

• We make work life balance a normal, not a benefit
• A fun and productive place to work
• Great team of people to work alongside
• Workplace Pension
• Comprehensive in-house and external training offered
• Competitive salary that reflects your skills and experience

Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Other:

In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.