wild recruitment
We're working with a market-leading service provider within the commercial equipment sector, supporting high-profile hospitality and food service environments across the UK.
They are now looking to appoint a Regional Service Operations Manager to lead and develop a team of field-based Service & Installation Technicians across South London & the South East.
This role is suited to someone who has progressed from a hands-on service or engineering role into leadership, with experience in fast-paced, customer-driven environments such as hospitality, catering equipment, or facilities services.
The Role
You'll take full ownership of regional service delivery, leading a team of mobile technicians to ensure outstanding customer experience, rapid response times, and high-quality technical standards.
This is a hands-on leadership role, where you'll regularly be out in the field supporting your team, engaging with customers, and driving performance.
What You'll Be Doing
- Leading, coaching, and motivating a team of field-based Service & Installation Technicians
- Driving service performance, productivity, and first-time fix rates
- Supporting engineers on-site and acting as the escalation point for key customer issues
- Embedding a strong customer-first culture across your region
- Conducting regular 1:1s, performance reviews, and development plans
- Ensuring high standards of service delivery within a fast-paced, reactive environment
About You
You'll bring a balance of technical understanding and people leadership, ideally from a hospitality-facing service environment.
- Background in field service or engineering (5+ years)
- Experience managing mobile or field-based teams
- Proven ability to lead in a customer-driven, service-led industry
- Experience within hospitality equipment, catering, vending, coffee, EPOS, or similar is highly desirable
- Strong coaching, leadership, and performance management skills
- Solid mechanical/electrical understanding
Package
- Company vehicle + fuel card
- 25 days holiday + bank holidays
- Pension, private medical & life assurance
Location: Ideally based South of the river – Surrey, Kent, Guildford or surrounding areas
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
To apply for this job please visit www.reed.co.uk.
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