About The Role
Fines Controller
Caerphilly
£25,000 p.a.
Mon–Fri, 36.25 hrs

Are you analytical, proactive, and ready to take ownership of a critical cost-control function within a busy fleet operation? We’re looking for a Fines Controller to join our Fleet team at phs Group in Caerphilly.

This is a key role focused on reducing Penalty Charge Notices (PCNs), preventing avoidable costs, and driving behavioural change across the business. You’ll work closely with the Fleet Administrator but will take the lead on performance management, prevention strategies, and cost reduction.

What you’ll be doing

• Owning overall PCN performance across the fleet, with a focus on reduction and prevention
• Analysing PCN data to identify trends, repeat offenders, high-risk locations, and root causes
• Developing and implementing strategies to reduce PCN volumes and associated costs
• Ensuring fines are escalated promptly to avoid late penalties and secure discounted rates
• Working with the Fleet Administrator to maintain visibility of fine status
• Ensuring accurate and timely recharge of fines to drivers or cost centres
• Producing regular reporting on trends, cost impact, and divisional performance
• Providing behavioural insights to operational managers and supporting improvement plans
• Influencing driver behaviour through communication, education, and targeted interventions
• Supporting policy development to reduce exposure to parking, toll, and traffic penalties
• Monitoring the effectiveness of improvement initiatives and tracking cost savings
• Acting as a key escalation point for fines and compliance trends
• Contributing to wider fleet compliance and cost-optimisation strategies

What you’ll bring

• Experience in fleet, transport, compliance, or analytical roles
• Strong data analysis and reporting skills
• Ability to influence behaviour and drive change
• Understanding of PCNs, parking regulations, and UK road compliance (desirable)
• Strong Excel and data management capability
• Commercial awareness with a focus on cost control
• Excellent communication and stakeholder engagement skills

Key Competencies

• Ownership and accountability
• Analytical thinking
• Behavioural influence
• Problem-solving
• Commercial mindset

How success will be measured

• Reduction in PCN volume and repeat offences
• Fewer late payment penalties
• Increased use of discounted fine rates
• Accurate and timely cost recharges
• Demonstrable cost savings and improved divisional performance

What you’ll get in return

• £25,000 salary
• No weekend or evening work
• Free on-site parking
• Hybrid working after 6 months
• 23 days holiday + bank holidays
• Holiday buy/sell scheme
• phsPerks.com discounts with major retailers
• phs Direct staff savings
• Online GP for you and your family
• Enhanced parental leave
• 24-hour wellbeing helpline
• Cycle to work scheme
• Pension scheme & life assurance
• Excellent career opportunities
• Accredited ILM training and apprenticeship pathways

About phs Group
Founded in 1963, phs Group is the leading provider of Hygiene Services across the UK, Spain, and Ireland. With over 120,000 customers across 300,000 locations, we are proud of our diverse workforce and are committed to creating an inclusive environment where everyone can bring their true selves to work.