Sign in
Post Jobs

FOI & Complaints Officer

Reed

We are looking for someone to administer the Council’s process for handling Freedom of Information requests, and assisting with the investigation of complaints. The ideal candidate will be a quick learner with extensive experience of analysing and interpreting information, and a commitment to innovation and best practice. They should confident to communicate effectively with a broad range of internal and external customers, and have experience handing sensitive and difficult enquiries from members of the public. 

Main Duties & Responsibilities

  • To administer the Council’s process for handling Freedom of Information requests, including the logging of requests and collation of responses. 
  • To assist with investigation of complaints made to the Chief Executive. 
  • To support the Corporate Secretariat Manager with the provision of specialist advice and support to directorates in meeting their responsibilities under the Freedom of Information Act and the corporate complaints policy.   
  • Information Governance Officer
  • Preparation of FOI response following contributions from other teams in the council.
  • Managing FOI contributions in line with legislations.
  • Conducting internal reviews in relation to information governance requests.
  • Responding and managing and ICO complaints/referrals made against the council.
  • General advice in relation to information governance and data protection.
  • Ideally candidates experienced in using ecase.

Key Details:

  • Pay: PAYE £34.35 per hour or Umbrella £45.00 per hour
  • Location: Oxford Town Hall, St.Aldate’s, Oxford (remote)
  • Contract end date: 31/08/2026

If you are interested in this vacancy, APPLY NOW!

To apply for this job please visit www.reed.co.uk.

TavaJobs Application Help

Make this application stronger

Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.

Before you apply

Check the key details and make sure the role matches what you are looking for.

  • Review the job title, company, location, salary and working pattern if provided.
  • Check the skills, experience or qualifications requested by the employer.
  • Make sure the commute, hours and contract type are realistic for you.
CV

Tailor your CV

For Admin Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.

Use the CV Builder or browse Career Advice.

?

Prepare for interview

If your application is successful, prepare simple examples that show your motivation, strengths and suitability.

🔔

Keep searching smarter

Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.

Set up job alerts or search more jobs.

Important vacancy note: Some vacancies on TavaJobs are supplied by third-party job sources. When you apply, you may be redirected to the employer, recruiter or original job board website. Always check the final job details, salary, location and application instructions before applying.
Share on
Print

Similar & Nearby Jobs

Other roles in a similar category or nearby area.

Still looking? Search all live jobs and filter by keyword, location, category or salary.

Search All Jobs