Pearson Whiffin Recruitment Ltd
Operations Manager (Freight Forwarding)
Medway, Kent
£45,000 – £60,000 DOE
Contact: Emily or Sammy at Pearson Whiffin Recruitment
Are you an experienced freight forwarding professional looking for the opportunity to lead a team whilst remaining involved in the day-to-day operation?
Do you thrive in an SME environment where decisions are made quickly, your input is valued, and you can genuinely make a difference?
We are supporting a well-established international logistics business in the search for an Operations Manager to take ownership of a busy freight operation and lead a close-knit team through its next phase of growth.
This is not a role for someone who wants to sit behind spreadsheets all day. We're looking for a hands-on freight professional who can support a team, solve problems, make decisions and keep operations running smoothly across international movements.
The Role
Reporting into the senior management team, you will be responsible for the day-to-day management of a busy freight operation, leading a team whilst also remaining operationally involved where required.
Responsibilities will include:
- Managing and developing a small team of freight professionals
- Acting as the primary escalation point for operational issues
- Overseeing import and export shipments from start to finish
- Supporting the team with complex or time-critical movements
- Improving processes, workflows and operational efficiency
- Managing workloads and ensuring excellent customer service levels
- Building a positive, collaborative and high-performing team culture
- Working closely with senior leadership to support continued business growth
About You
To be considered, you must have:
- Solid, substantial experience within freight forwarding
- Strong knowledge of air and sea freight operations
- Previous experience managing, supervising or leading a team
- End-to-end import and export knowledge
- Excellent problem-solving and decision-making abilities
- The confidence to take ownership and make operational decisions independently
- Experience within an SME freight forwarding environment
- A hands-on approach and willingness to support the team when required
What's On Offer?
- Opportunity to join a successful and growing logistics business
- Genuine autonomy and influence within the operation
- Supportive and down-to-earth working environment
- Stable, established team with strong staff retention
- Autonomy to shape processes and make a visible impact
- Competitive salary of £45,000 – £60,000 depending on experience
If you're an experienced freight professional looking for your next leadership opportunity within a business where you can genuinely make a difference, we'd love to hear from you.
Apply today with your CV or contact Emily or Sammy at Pearson Whiffin Recruitment for a confidential discussion.
Unfortunately, sponsorship is not available for this position.
To apply for this job please visit www.reed.co.uk.
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