Reed
Front of House / Reception Officer
Location: Berkshire (Local Authority)
Contract: 4 Months
Pay Rate: £13.45 – £14.19 per hour
Hours: Full-time (Monday–Friday)
About the Role
We are currently recruiting for a Front of House / Reception Officer to join a busy local authority in Berkshire on a 4-month temporary contract. This is a key customer-facing role, acting as the first point of contact for visitors to the Town Hall, delivering a professional, welcoming, and efficient service.
Key Responsibilities
Reception & Customer Service
- Act as the first point of contact for all visitors
- Welcome and assist customers, elected members, contractors, and guests
- Respond to face-to-face enquiries and signpost to relevant services
- Handle queries professionally, including managing challenging situations
Facilities & Building Support
- Monitor and coordinate meeting room and desk bookings
- Liaise with facilities teams to ensure rooms are prepared correctly
- Manage visitor access, issue badges, and maintain accurate logs
- Support ID pass processes (including photos and pass creation)
Administration & Systems
- Manage shared inboxes and booking calendars
- Maintain clear and accurate records of requests and actions
- Order office and facilities supplies and track deliveries
- Support invoice processing by providing relevant information
Events & Civic Support
- Assist with the coordination of civic events and formal meetings
- Welcome guests, dignitaries, and event attendees
- Ensure smooth running of events in collaboration with the facilities team
About You
- Previous experience in reception, front of house, or customer service roles
- Confident communicator with a professional and approachable manner
- Strong organisational and administrative skills
- Ability to remain calm under pressure and manage multiple tasks
- Experience using booking systems, Outlook/shared inboxes, or similar
- A team player with a flexible and proactive approach
Have the experience and expertise??
APPLY NOW!!
alternatively contact Reed Reading Office
To apply for this job please visit www.reed.co.uk.
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