Reed
Guest Experience Specialist
- Job Type: Full-time
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Location: Moreton-In-Marsh
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Salary: Competitive
Join an award-winning group as a Guest Experience Specialist. In this role, you will be the friendly voice and helpful hand behind our communications, ensuring every interaction reflects the companies' high standards and values.
Day-to-day of the role:
- Deliver exceptional service through phone, email, and live chat.
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Manage guest queries regarding bookings.
- Ensure all guest information is accurate, complete, and up to date.
- Process online and third-party bookings with precision.
- Log and escalate complaints appropriately and professionally.
- Maintain high service standards while meeting daily and monthly performance targets.
- Support internal bookings for staff, contractors, and issue resolution.
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Collaborate with colleagues across Guest Experience and Reservations teams.
Additional Information
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Full time: 40 hours per week, working days will vary between 4 and 6 days per week, depending on the rolling rota
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Shift Patterns: //
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Salary: £26,363
Required Skills & Qualifications:
- Excellent communication skills with a warm and professional manner.
- Experience in customer service or reservations, hospitality experience beneficial.
- Strong organisational skills and attention to detail.
- Ability to multitask and stay calm under pressure.
- Proactive problem-solver with a team-first attitude.
- Passionate about delivering great guest experiences.
Benefits:
- Free refreshments available on-site.
- Access to an Employee Assistance Programme.
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Employee discounts across the group
- Pension scheme.
- Free parking.
- Refer-a-Friend scheme.
- Comprehensive induction and training.
- Online benefits and discounts.
- Access to online doctor support (appointments/prescriptions).
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A fun, supportive, and inclusive work environment with extensive development opportunities
To apply for this job please visit www.reed.co.uk.
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