Head of Operations

Maidstone, Kent (Hybrid Working)

Up to £90k DOE

An exciting opportunity has arisen for an experienced and commercially minded Head of Operations to join a rapidly growing technology business operating within a regulated environment.

This is a senior leadership position reporting directly to the Managing Director, with responsibility for overseeing Client Services, Compliance and Product functions whilst ensuring strong collaboration across Sales, Finance and platform delivery teams.

The successful candidate will play a pivotal role in driving operational excellence, business scalability, process automation and continuous improvement, helping to support the organisation's ambitious growth plans.

As Head of Operations, you will take ownership of day-to-day operational performance across multiple business functions, ensuring effective processes, governance, controls and reporting frameworks are in place.

You will work closely with senior stakeholders, external technology partners and internal teams to deliver operational excellence, regulatory compliance and a high-quality customer experience.

Key Responsibilities

• Lead operational delivery across Client Services, Compliance and Product functions.
• Develop, implement and continuously improve scalable operational processes and controls.
• Define and monitor operational KPIs, performance metrics and reporting frameworks.
• Identify and resolve operational risks, bottlenecks and inefficiencies.
• Oversee customer and partner onboarding processes, ensuring a seamless transition from Sales into Operations.
• Collaborate closely with Sales and Finance to support forecasting, billing and contractual processes.
• Maintain strategic oversight of compliance activities and regulatory obligations.
• Manage relationships with external technology providers and service partners.
• Provide operational oversight of platform and product delivery, ensuring projects remain on track and aligned to business priorities.
• Drive automation initiatives and operational transformation projects to improve scalability and efficiency.
• Foster a culture of continuous improvement and operational excellence.

Essential Requirements

• Significant operational leadership experience within a Technology, SaaS or FinTech environment.
• Experience working within a start-up, scale-up or high-growth business.
• Proven experience scaling operational functions and supporting business growth.
• Demonstrable success in driving operational improvements, automation initiatives and process efficiencies.
• Experience managing multiple business functions, including Client Services, Operations, Compliance and Product.
• Strong experience managing third-party technology providers and commercial partnerships.
• Experience operating within a regulated environment.
• Excellent stakeholder management and communication skills.
• Strong commercial awareness with experience partnering with Sales and Finance functions.

Apply now to find out more.

This role is being handled by Holly Ensoll & Chloe Wadhams, Business Support Consultant for Pearson Whiffin Recruitment.