Hays
Starting ASAP – Swansea – Hybrid Working – Must pass DBS Check – Welsh Essential Your new role Receive and Log Incidents: Handle incoming calls, emails, and other enquiries from end users. Categorise and Prioritise: Classify incidents based on impact and urgency.
Troubleshoot: Use technical knowledge to diagnose and resolve issues. Escalate: Refer complex or unresolved cases to higher-level support.
Update Tickets: Maintain detailed records of incident progress. What you'll need to succeed Abil…
To apply for this job please visit www.adzuna.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For IT Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.