Michael Page Business Support
We are seeking a motivated Helpdesk Advisor to join a temporary role in the energy & natural resources sector. This position involves providing exceptional customer service and resolving inquiries efficiently in a fast-paced environment.
Client Details
This role is with a respected organisation who are a leader in their sector. The company is focused on meeting customer needs through efficient service delivery and operational excellence.
Description
- Respond promptly to customer inquiries via phone, email, and other communication channels.
- Schedule and manage appointments for customer service operations.
- Communicate with customers to confirm and update bookings.
- Coordinate with internal teams to ensure timely service delivery.
- Maintain accurate records of schedules and customer interactions.
- Respond to scheduling queries and resolve any issues promptly.
- Optimise scheduling to maximise operational efficiency.
- Ensure compliance with company policies and industry standards.
- Provide administrative support to the customer service department as needed.
Profile
A successful Helpdesk Advisor should have:
- Previous experience in customer service or a related role.
- Strong communication and interpersonal skills.
- The ability to manage multiple tasks and prioritise effectively.
- A proactive and solution-focused approach to problem-solving.
- Proficiency in using customer service software and tools.
- Attention to detail and accuracy in handling customer information.
Job Offer
- 3 month temporary opportunity with the possibility of going perm
- Weekly pay
- Free on-site parking
- Immediate start
To apply for this job please visit www.reed.co.uk.
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