Holiday Planner

Full time, permanent position. Either fully remote or hybrid opportunity

(Hybrid requires 2 days per week in our Wallington office)

About us

Our aim is to enrich lives and well-being through travel. That is our purpose. Our ‘why’. It is ambitious and bold, but through the commitment of our brilliant people, we’re doing more and more each day to create and deliver incredible wish-list holidays. The types of holidays that people have always dreamt of experiencing.

We bring those dreams to life and are the trusted friends of our loyal customers. The Newmarket Spirit is what binds us together. With 43 years behind us and plenty more ahead, we strive to grow. To challenge ourselves in new ways. Embracing different points of view and realising our potential. For the right person, their story can begin right here.

The Role

As a Holiday Planner within our Customer division, you will be responsible for carefully listening to our customers, building a relationship with them, and then maximising service and sales opportunities. This will primarily be over the phone, but also via digital channels and sometimes face to face.

We pride ourselves on really understanding our holidays and our customers, and matching their requirements to the perfect trip — something our customers will always remember. Through all of this, you will have the customer at the heart of your thinking and constantly drive sales through a service-led approach.

What you'll be doing (and ideally have done before!)…

• Using your travel knowledge and sales expertise to help customers plan and book their dream holidays, guiding them confidently from first enquiry through to booking
• Building genuine relationships with customers by drawing on your experience of matching people to the right holiday
• Bringing our tours to life through brilliant storytelling, using your destination knowledge to paint a vivid picture of what customers can expect
• Driving sales through a service-led approach, spotting opportunities to enhance holidays with room upgrades, excursions and extras – just as you would upsell in a retail travel environment
• Responding to customers quickly and efficiently to maximise conversion, applying the same pace and urgency you’d recognise from a busy travel agency
• Hitting KPIs across handling time, conversion, revenue and service, with a genuine focus on monthly targets

Who We Are Looking For

• Someone with a huge passion for people, both colleagues and customers, who wants to deliver amazing service
• Previous sales and service experience within travel is essential, ideally gained within a travel agency environment
• Previous experience working with tour operating systems or GDS is desirable
• Flexible to work over a seven-day period, including evenings and weekends (weekend and late shifts are allocated on a fairness basis)

What we offer

• A diverse, collaborative team with real opportunities to learn and grow
• Leaders who are genuinely invested in your development
• Encouragement to take initiative and try new things
• Flexible, hybrid working
• An exciting benefits package including generous annual leave, discount off our own amazing holidays, salary-sacrifice pension scheme, considerate family leave arrangements and pay, various health and wellbeing related benefits, access to an array of voluntary benefits from EV purchase schemes, activity passes, menopause support, and discounts for loads of lifestyle brands and MORE!
• The opportunity to travel to our destinations and experience our holidays first-hand

How to apply

Ready to bring dream holidays to life? If you're passionate about travel and have the experience to match, we'd love to hear from you. Hit apply and include your CV, a brief covering note, your salary expectations and any notice period.

(No agencies, please)

Newmarket Holidays is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to the equal treatment of all current and prospective employees.