International Branded Hotel are looking for a Front Office Manager to lead the Front Office team and make sure every guest receives a smooth, friendly and professional experience from arrival to departure.

The hotel is a full-service property near Fulwood, and well placed for business, events and leisure guests. With modern bedrooms, on-site dining, a fitness centre and flexible meeting and event space, the Front Office team plays a key role in keeping the guest journey running well.

This is a hands-on leadership role for someone who enjoys being visible at the desk and around the hotel, supporting team members, improving standards and creating a warm welcome for every guest.

You will join a hotel team where service matters, expectations are clear, and people are supported to grow through training, feedback and real responsibility. We are building a workplace where team members feel trusted, included and able to do a good job.

In return, we look for people who care about guests, support their colleagues and take pride in keeping standards high, even when the hotel is busy.

As Front Office Manager, you will bring calm, practical leadership to a busy Front Office environment, support the team with confidence and care, and help the hotel perform commercially while keeping guest experience, safety and team standards at the centre of every decision.

WHAT YOU’LL DO

• Lead the day-to-day Front Office operation, including reception, guest service, shift planning and team standards.

• Support the team to deliver a smooth check-in, stay and check-out experience.

• Monitor guest feedback and use it to improve service, communication and ways of working.

• Recognise regular and VIP guests and support Hilton brand standards and loyalty activity.

• Maximise room occupancy and revenue opportunities through strong availability awareness, upselling and rate discipline.

• Coach, train and develop Front Office team members so they feel confident in their roles.

• Manage performance, conduct and absence fairly and consistently, with support where needed.

• Work closely with Housekeeping, Reservations, Sales, Food and Beverage, Maintenance and the Duty Management team.

• Ensure Front Office procedures, cash handling, security, fire safety, health and safety and system use are followed correctly.

WHAT YOU’LL BRING

• Experience working at Front Office Manager level or in a similar hotel front office leadership role.

• Strong understanding of hotel front office operations, guest service and team leadership.

• A visible, approachable and hands-on leadership style.

• Commercial awareness, including occupancy, rates, upselling and guest loyalty.

• Confidence leading, coaching and developing team members.

• Calm judgement under pressure and the ability to handle guest feedback or complaints professionally.

• Good IT skills, including hotel systems, reports, email and Microsoft Office.

• Strong communication skills and the ability to work well with other hotel departments.

• A smart, professional approach in line with hotel and brand standards.

• Hilton or branded full-service hotel experience would be an advantage, but is not essential.

HOURS AND WORKING PATTERN

This is a full-time hotel leadership role. The Front Office Manager working pattern will be based on the needs of the Front Office operation and will include shift work.

Flexibility will be needed across weekdays, evenings, weekends and bank holidays, especially during peak arrival and departure times, major events, audits and busy guest periods.

PAY AND BENEFITS

• Salary: £33,000 to £35000 per annum plus Bonus

• Contract: Full Time, Permanent

• Benefits: Pension, Meals on Duty, Uniform, Hotel Discounts, Food & Drink Discounts, Training and Development opportunities, Gym Membership, Onsite Parking, Team Events and Celebrations, Company Sick Pay Scheme, Employee Assistance Scheme including Mental Health Support.

WHERE THIS ROLE CAN LEAD

The Front Office Manager role can provide progression into Rooms Division Manager, Operations Manager, Hotel Manager, cluster rooms leadership or wider senior hotel operations roles.

WHAT HAPPENS NEXT

To apply, please click on Apply, answer the screening questions and attach your CV for the Front Office Manager role.

We aim to contact shortlisted candidates within 14 days.

We welcome applications from people with different backgrounds and experiences. Reasonable adjustments will be considered throughout the recruitment process and in the role where required.