Reed
Housing Options Officer (Temporary Accommodation)
Location: Wembley (Fully Office-Based)
Rate: £21.41 PAYE / £28.19 Umbrella
Contract: Immediate start | Ongoing temporary assignment
Requirement: Basic DBS clearance
About the Role
We are recruiting for a Housing Options Officer to support households in temporary accommodation, helping them successfully move on to more settled and sustainable housing.
This is a fast-paced, frontline role where you will provide practical housing advice, tenancy support, and compliance management, ensuring all placements and offers meet legislative and suitability requirements.
Key Responsibilities
- Provide housing options advice to households in temporary accommodation, supporting move-on to private rented, intermediate, or social housing
- Manage expectations and guide residents based on their housing register priority and individual circumstances
- Work closely with lettings teams to monitor bidding activity and support residents in making informed housing choices
- Assess and issue temporary accommodation offers and suitability decisions in line with legislation
- Conduct suitability reviews, appeals, and investigations, including refusal cases
- Investigate domestic violence and fear of violence cases, ensuring appropriate safeguarding actions
- Work with accommodation providers to resolve complaints, tenancy breaches, and support issues
- Encourage compliance with tenancy/licence conditions and take action on ASB, misuse, or breaches
- Identify and investigate fraud, subletting, or abandoned properties, taking appropriate enforcement action
- Support tenancy audit programmes and promote effective use of temporary accommodation
- Help residents access employment, training, and benefits support to improve housing outcomes
About You
You will bring:
- Experience in housing options, homelessness, or temporary accommodation management
- Strong knowledge of housing legislation, homelessness duties, and suitability requirements
- Experience handling complex casework, reviews, and enforcement activity
- Ability to work empathetically with vulnerable households while maintaining firm decision-making
- Strong organisational and communication skills
- Confidence managing a varied caseload in a busy local authority environment
What’s on Offer
- Competitive hourly rate
- Immediate start opportunity
- Long-term temporary assignment
- Valuable experience within a busy Local Authority housing team
If you’re an experienced housing professional ready to make an impact supporting residents into stable housing, we want to hear from you.
Apply now
To apply for this job please visit www.reed.co.uk.
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