Reed
Income Assistant (Housing)
Wembley Park (Hybrid: 3 days office / 2 days WFH)
£18.65 PAYE / £24.56 Umbrella per hour
3-Month Contract
Monday – Friday, 9:00am – 5:00pm
The Role
We’re looking for a proactive and customer-focused Income Assistant to support a busy Rent Income Team within a local authority housing service. This role is key in delivering high-quality administrative and income collection support, helping residents manage their rent accounts and sustain their tenancies.
You’ll be part of a collaborative team, working closely with Income Officers, Tenancy Managers, and Welfare Advisors to ensure a seamless and supportive service for residents.
Key Responsibilities
- Provide frontline support via phone, email, and face-to-face enquiries regarding rent accounts and arrears
- Assist tenants with rent payments, balances, and repayment arrangements for low-level arrears
- Set up and manage Direct Debits, take payments, and issue rent statements/cards
- Support the team with administration, data entry, and CRM task management
- Verify housing costs on Universal Credit portals and send relevant notifications
- Monitor and recover former tenant arrears and sundry debts
- Assist in preparing court documentation and case files where required
- Produce reports and maintain accurate records in line with audit and compliance requirements
- Provide welfare benefits guidance and signpost residents to additional support services
What We’re Looking For
- Experience working in a social housing or income / rent environment
- Strong customer service skills with the ability to manage sensitive conversations
- Good understanding of rent collection and arrears processes
- Knowledge of welfare benefits / Universal Credit
- Excellent organisational skills with high attention to detail
- Confident using MS Office (Excel) and housing/CRM systems
- Ability to work independently and as part of a team
If you have the required skills and are interested in this role, please apply.
To apply for this job please visit www.reed.co.uk.
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