Reed
Rent Income Officer (Administrative Support) – Temporary Contract
Location: Wembley (Hybrid Working)
Rate: £18.65 PAYE / £24.56 Umbrella
Hours: Full-time, Monday to Friday, 9:00am – 5:00pm
Contract: Ongoing Temporary Assignment
Start: Immediate
Requirement: Basic DBS required
About the Role
We are seeking a proactive and organised Rent Income Officer (Administrative Support) to join a busy Rent Income Team within the General Needs Service. This role plays a key part in delivering efficient administrative support and helping maximise rent collection services for council tenants.
You will work collaboratively with Rent Income Officers, Area Tenancy Managers, Welfare Advisors, and the Income & Financial Inclusion Team to deliver high-quality, customer-focused services.
Key Responsibilities
- Provide a robust administrative function to the Rent Income Team, supporting rent collection across residential and non-residential accounts
- Manage a duty rota and respond to front-facing queries regarding rent accounts and arrears
- Handle tenant enquiries via face-to-face, phone, email and virtual channels with professionalism, empathy and confidentiality
- Provide rent account balances and set up repayment arrangements for non-complex arrears cases
- Support tenants through sensitive or difficult conversations, including complaints, in a tactful and diplomatic way
- Monitor and reduce former tenant arrears and sundry debt, taking timely recovery action and recommending write-offs where appropriate
- Set up direct debits, process telephone payments, and arrange rent cards/statements
- Manage incoming post, emails and CRM tasks, distributing them to relevant officers
- Verify rent and service charges via the Universal Credit portal and issue standard notifications
- Maintain and monitor parking and storage accounts, including enforcement and recovery activity
- Assist in preparing court applications using online claims systems
Knowledge & Skills
- Strong understanding of rent collection processes (or similar income/recovery environments)
- Ability to explain policies and procedures clearly in plain English
- Excellent communication skills with a customer-focused approach
- Confident handling sensitive situations with discretion and empathy
- Strong organisational skills and attention to detail
- Experience working with CRM systems and administrative workflows
Our Values
We are looking for someone who will:
- Collaborate proactively across teams
- Lead inclusively and support colleagues and residents
- Embrace change in a dynamic environment
- Be bold and curious in problem-solving
- Celebrate and share success
Additional Information
- Hybrid working pattern based in Wembley
- Immediate start required
- Candidates must be willing to undergo a Basic DBS check
If you are an organised and customer-focused professional looking to make a real impact in a public service role, we’d love to hear from you.
Apply today for immediate consideration.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Accounting & Finance Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.