Opus People Solutions
Income Collection Assistant
Location: Civic Centre, Walsall, WS1 1DA
Pay Rate: up to £15.31 per hour PAYE depending on experience.
Contract: Temporary basis, 3-6 months, with potential to extend
Hours: 37 hours per week, Monday to Friday
3 positions available
About the Role
Opus People Solutions are currently recruiting on behalf of our Client, Walsall Council, for Income Collection Assistants to join a busy and supportive team.
This is an excellent opportunity for experienced credit control or debt recovery professionals to support the collection of outstanding income while delivering a professional and customer-focused service.
You will be responsible for managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.
Key Responsibilities
- Recover outstanding income owed to the Council through effective credit control and debt recovery activities
- Contact customers via telephone, email, and written correspondence to secure payment
- Arrange repayment plans and provide advice on suitable payment options
- Refer debts to external collection agencies where appropriate
- Assess customer circumstances and signpost to support services where required
- Maintain accurate case records and update internal systems
- Process financial transactions including invoices, credit notes, and write-offs
- Monitor cases and escalate where legal action may be required
Working Arrangements
- Standard hours: 8:45am – 5:15pm (1-hour unpaid break). Flexible hours are open for consideration.
- Take part in a weekly rota to cover service hours (latest finish 5:15pm)
- Full-time onsite during training
- Hybrid working available following training (3 days onsite per week)
About You
We are looking for candidates who:
- Have previous experience in credit control and debt recovery
- Are confident making outbound calls and negotiating payments
- Demonstrate strong communication skills and professionalism
- Are organised, target-driven, and detail-focused
- Can work both independently and as part of a team
Why Apply
- Hybrid working after training
- Immediate opportunity
- Experience within a local authority environment
- Potential for contract extension
To apply for this job please visit www.reed.co.uk.
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