Saffron Housing
Independent Living Manager
Location: Long Stratton, Norwich, Norfolk
We have an exciting opportunity for an Independent Living Manager to lead and develop Saffron’s Independent Living services, ensuring they are safe, compliant, person-centred, and financially sustainable.
Key Responsibilities Include:
- Provide leadership to Independent Living Team, estates, and tenancy management.
- Ensure the delivery of high-quality, person-centred housing support that enables residents to live safely and independently.
- Write, review, and maintain departmental policies, procedures, and guidance covering service delivery, safeguarding, complaints handling, tenancy/leasehold management, service charges, and health & safety.
- Ensure compliance with housing law, health & safety, fire safety, Equality Act, GDPR, adult safeguarding legislation, and (where applicable) CQC frameworks.
- Own the end-to-end complaints process, ensuring timely, fair, and resident-focused resolutions and clear remedies.
- Provide leadership and oversight to ensure the team, work collaboratively with wider Tenant Services, promoting compliance with tenancy agreements, proactively addresses breaches, and supports sustainable and successful tenancies.
- Oversee leasehold services, lease compliance, resident consultations, alterations, and dispute resolution.
- Build strong partnerships with Local Authorities, health providers, care agencies, and other organisations.
For a full list of responsibilities please see the attached Role Profile
Our Ideal Candidate Will Have:
Educations and Qualifications:
- Educated to degree level or qualified by experience (E)
- Management qualification (D)
- CIH Level 3 or higher, or the ability to obtain (D)
Experience:
- Managing multidisciplinary teams and external contracts (E).
- Extensive leadership experience in supported housing, social care, or independent living (E).
- Financial acumen and risk management expertise (E).
- Commissioning services; partnership working across housing/health/VCSE (E).
- Contract management and supplier performance (E).
- Extensive experience of CQC-regulated environments and quality frameworks (E).
- Managing complaints and Ombudsman cases; drafting formal responses ad implementing determinations (E).
- Leasehold/service charge management within social housing context (E).
Skills, Knowledge and Abilities:
- Strong understanding of safeguarding, housing compliance, GDPR, Equality Act (E).
- Complaint managing best practice, two-stage procedures and learning culture (E) • Knowledge of leasehold frameworks, Section 20 consultation, and resident rights (D)
- Excellent communication; written responses, committee papers, resident-friendly messages (E).
- IT proficiency (MS Office, housing systems, digital engagement tools) (E).
Personal Attributes:
- Emotional resilience and ability to manage complex situations.
- Inclusive leadership; coaching style, growth mindset.
- Full UK driving licence and the ability to travel independently (E).
Please note this role is subject to a Basic Disclosure and Barring Service check
Closing date: 28th June 2026
Shortlist date: 29th June 2026
Interview date: TBC
To apply for this job please visit www.reed.co.uk.
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