Role Overview:

The Talent Set are delighted to partner with our client on a fantastic Supporter Care Administrator role. This permanent position provides first-class supporter care, ensuring donations are processed accurately, supporter records are maintained in line with data protection requirements, and queries are handled with care and professionalism.

Key Responsibilities:

• Act as a friendly first point of contact for supporter enquiries received by phone, email, and post
• Send timely, appropriate thank you communications to donors
• Maximise Gift Aid opportunities and support correct supporter journeys
• Handle supporter queries, complaints, and issues professionally, resolving or escalating when required
• Process donations in line with established procedures (including regular giving) and investigate discrepancies
• Maintain accurate supporter records, ensuring strict confidentiality and GDPR compliance
• Support general administration tasks, including mail handling and assisting with income/expenditure processes
• Support fundraising events and meetings as required

Person Specification:

• Experience in a customer or supporter-facing role, with a calm, courteous communication style
• Demonstrable experience handling queries and resolving issues, with confidence to escalate appropriately
• Strong attention to detail for accurate data entry, record keeping, and numeracy
• Working knowledge of fundraising concepts such as Gift Aid and regular giving (or willingness to learn quickly)
• IT literate with strong proficiency in Word and Excel, and experience using databases
• Understanding of GDPR, consent management, and confidentiality in a sensitive environment
• Ability to prioritise effectively and manage a demanding workload against deadlines
• Collaborative approach with the ability to work well with others
• Clear written and spoken English, including confidence drafting supporter communications

What’s on Offer:

• Salary: £30,000
• Location: Central London – 4 days a week onsite 1 remote
• Contract: Permanent

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

A permanent role with meaningful impact is ready—submit an application today and take the next step toward joining this supporter-centred organisation.