Southam Selections
Interventions Claims Handler (Hybrid)
Birmingham Business Park B37
Monday – Friday between 8.30am – 8pm (37.5 hours a week)
1 x Saturday every 4 weeks
£27k plus commission
Southam Selections are working with an Accident Management company based in Birmingham Business Park. They are going through a lot of growth and are now looking for 2 x handlers to join their team.
The role;
- Making outbound calls with the aim of successfully capturing third parties, to strive towards commercial goals.
- Mitigating the cost of your captures by establishing the needs of the third party and following our processes
- Supporting the after-capture process in handling claims and mitigating the claims spend.
- Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity.
- Reviewing claims processes and recommending changes. You will also be highlighting missed opportunities, leakage, and areas for improvement.
- Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc.
- Supporting the team and continually helping them to develop their knowledge and skill set.
- Ensuring the claims are reserved correctly and keep our portfolio financially accurate with each touch of a claim.
Experience needed
- Experience in working within FNOL / Motor Claims / Intervention teams
- Understanding of the customer claim journey from FNOL through to settlement
- A keen eye for detail and proven ability to mitigate third party costs.
- Confidence in knowledge of liability, fraud, and indemnity
About you;
You truly care about the third-party claims journey.
Tenacious and determined to make successful captures.
You enjoy problem solving and creating innovative solutions to complex problems.
Able to work in a high growth environment and are highly adaptable to change.
Selfless and willing to share learnings with your team.
To apply for this job please visit www.reed.co.uk.
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