Reed
An established and growing organisation is seeking a motivated and hands-on IT Support Engineer to join its internal IT team. The successful candidate will provide day-to-day technical support to users across office and operational locations while helping maintain secure, reliable, and efficient IT services.
This role is ideal for an IT professional who enjoys troubleshooting technical issues, supporting end users, deploying devices, and working across a broad range of Microsoft technologies. The position offers excellent exposure to Microsoft 365, Azure, Intune, networking, security, and modern workplace technologies.
The role is primarily office-based with regular travel to company offices and operational sites as required. A full UK driving licence and access to a vehicle are therefore essential.
End User Support
- Provide 1st and 2nd line technical support to end users via telephone, email, remote support tools, and face-to-face interaction.
- Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues.
- Log, prioritise, and manage incidents and service requests through the IT ticketing system.
Endpoint Management & Device Deployment
- Build, configure, deploy, and support Windows laptops, desktops, and mobile devices.
- Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot.
- Support software deployment, patch management, compliance policies, and endpoint security controls.
- Monitor device health and ensure endpoint security standards are maintained.
Microsoft Cloud Administration
- Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
- Assist with Microsoft Entra ID (Azure Active Directory) user administration, group management, conditional access policies, and identity-related support.
- Support user onboarding and offboarding processes, including account creation, permissions management, and licence allocation.
Azure & Security Support
- Assist with the administration and monitoring of Azure resources and cloud services.
- Support identity and access management activities using Microsoft Entra ID.
- Help maintain security best practices including Multi-Factor Authentication (MFA), Conditional Access, endpoint protection, and device compliance policies.
- Assist with security incident investigation and remediation activities.
Networking & Infrastructure
- Assist with the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points.
- Troubleshoot network connectivity and performance issues.
- Support office and site IT infrastructure to ensure business continuity.
To apply for this job please visit www.reed.co.uk.
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