Proximity Recruitment
Proximity Recruitment are searching for a for a talented Technical Support/Helpdesk Manager (£50,000 + Bonus + Benefits) to join one of the UK's fastest growing businesses in Northampton.
The role is 5 days a week in the offices and works closely with the SLT in a busy & important role for the organisation’s growth plans.
Responsibilities include:
- Manage the day-to-day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels.
- Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support.
- Personally handle helpdesk tickets where required, including escalated tickets, complex issues, urgent business-impacting incidents, and during busy periods.
- Act as a senior escalation point for technical issues, ensuring timely resolution and clear communication with users and stakeholders.
- Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures.
- Oversee support across Microsoft 365, Exchange Online, Azure AD / Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management.
- Manage user onboarding, offboarding, account access, permissions, device configuration, and security-related administration.
- Provide oversight and support for CRM SaaS platforms.
- Produce regular reporting on helpdesk performance, ticket volumes, resolution times, recurring issues, and service improvement actions.
If you have experience across IT helpdesks, managing people, SLAs and tickets with a desire to join a leading business and be a cornerstone to their growth & process, this could be a fantastic opportunity for you. Please don’t hesitate to apply for more details.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Admin Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.