Michael Page Technology
A hands-on IT Operations Manager role reporting directly to the CIO, with full ownership of IT operations, information security, and data privacy. You'll drive system reliability, lead vendor management, and play a key role in shaping Microsoft 365 and AI strategy within a fast-paced, high-growth environment.
Client Details
This opportunity is with a well-established, medium-sized organisation in the business services industry. The company is known for its focus on delivering high-quality services and fostering a culture of innovation and operational excellence.
Description
- Manage and resolve IT incidents and service requests within SLA, coordinating with a third-party MSP
- Oversee MSP performance, ensuring service delivery and continuous improvement
- Own IT asset management, including procurement and lifecycle tracking of hardware
- Lead and optimise the Microsoft 365 environment, including Intune, Defender, identity and access management, and compliance
- Configure and support SaaS business applications across the organisation
- Streamline Joiner, Mover, Leaver processes and ensure efficient onboarding/offboarding
- Support and maintain communication platforms such as Teams, RingCentral and Slack
- Manage DNS, email security and domain reputation (SPF, DKIM, DMARC)
- Oversee office technology infrastructure including networks, Wi-Fi and new office setups
- Drive InfoSec maturity aligned to CIS framework, including risk management and policy development
- Maintain Cyber Essentials Plus certification and deliver security awareness training
- Ensure compliance with data protection regulations, including SARs and RTBF processes
- Lead and deliver Microsoft Copilot and AI initiatives
- Collaborate with application teams on SaaS, SharePoint and Power Automate solutions
Profile
A successful IT Manager should have:
- 5+ years' experience in a similar hands-on IT operations role
- Strong background in service desk and IT operations environments
- Extensive experience with Microsoft 365 and Windows endpoint management
- Proven experience managing IT within a fast-growing, global business
- Ownership experience across InfoSec and data protection
- Strong understanding of identity management, endpoint security and SaaS ecosystems
- Experience working with MSPs and managing vendor relationships
- Degree (2:1 or above) in a relevant field
- ITIL certification (v3 or v4) desirable
- Microsoft certifications desirable
Job Offer
- A competitive salary range of £65,000 to £70,000 per annum.
- A permanent position offering stability and growth opportunities.
- Comprehensive benefits package to support your well-being.
- An opportunity to work in a medium-sized organisation within the business services industry.
- A collaborative environment that values innovation and technical expertise.
If you are ready to take the next step in your career as an IT Manager, we encourage you to apply today!
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For IT Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.