The Guardian
Reports to: IT Service Desk Manager
Location: Hastings (Hybrid Working; occasional multi-site working required)
Contract: Permanent
Pattern: Full Time (37.5 hours per week, shift rota between 07:00 – 18:00)
As the IT Service Desk Coordinator, you'll play a pivotal role in our team, operating remotely to deliver outstanding support to schools and the broader Ark IT community. Your focus will be on providing proactive and reactive assistance, ensuring seamless access to IT resources for all stakeholders.
What we're looking for:
- A strong interest in IT and a desire to build a career in technical support or service management
- Good communication and customer service skills
- Ability to manage workload and prioritise tasks effectively
- Proactive and willing-to-learn attitude
- An interest in technology and problem solving
- Ability to work effectively as part of a team
Key Responsibilities:
- Providing first-line IT support to staff across the organisation
- Diagnosing and resolving common technical issues remotely
- Managing and progressing incidents and service requests through the ITSM platform
- Monitoring ticket queues and supporting SLA performance
- Maintaining clear communication with users throughout issue resolution
Desirable experience:
- Experience in a customer service, administration, retail, hospitality, or technical support environment
- Basic understanding of Microsoft 365
- Experience working within a school, Multi-Academy Trust, or service-driven organisation
- Understanding of IT support or service management principles
Qualification Criteria:
- Right to work in the U.K.
- MTA or equivalent entry-level IT qualification (desirable)
- Motivated to work towards an ITIL Foundation certification
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Healthcare & Nursing Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.