Job title: IT Service Desk Team Lead

Location: Head Office (Barrow-In-Furness)

Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce.

Key Responsibilities:

• Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues.
• Manage team workload effectively, prioritising support requests to achieve SLA targets.
• Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery.
• Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support.
• Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency.
• Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively.
• Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity.
• Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up.
• Produce technical documentation covering installations, configurations, and troubleshooting processes.
• Provide Management Information (MI) to track performance and support compliance requirements.

What You Will Bring:

• Previous experience in an IT customer service environment, demonstrating strong leadership capabilities.
• A solid understanding of Microsoft Windows, Outlook, and Office applications.
• Good knowledge of desktops, laptops, printers, and peripheral devices.
• Understanding of networking concepts including patching and switches.
• Awareness of IT security principles such as antivirus software, firewalls, and patch management.
• Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving.

What You Can Expect From Us:

• A minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day.
• A competitive pension scheme with up to a 10% employer contribution.
• A comprehensive benefits package designed to support your well-being and work-life balance.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.