Randstad Technologies
Job Title: IT Services and Support Engineer (L1)
Location: Hammersmith, London – 100% Office-Based
Salary/Rate: Based on experience
Job Type: Contract, Full-Time (Monday to Friday, 9am – 6pm)
Contract Length: 3 Months (with strong potential for extension)
About the Enterprise
Our client is a global leader in Life Sciences and enterprise technology solutions. They are seeking a driven, self-motivated IT Support Engineer to maintain the smooth operations of their main Hammersmith delivery centre and provide top-tier support to corporate end-users.
Position Summary
Operating with a high degree of autonomy, you will manage desktop support, hardware lifecycle processes, and inventory control. This position requires initiative, sharp analytical problem-solving, and the ability to work under minimal supervision to maintain strict corporate standards.Main Duties & Responsibilities:
- Technical Support: Deliver L1 technical support for corporate laptops, desktops, software, and peripheral equipment.
- System Integration: Ensure endpoint devices interconnect seamlessly with diverse systems including file, print, application, and network servers.
- Asset & Inventory Control: Maintain asset management systems to track all IT hardware/software. Conduct stock-takes, maintain the IT room, and manage inbound/outbound dispatches.
- Vendor Management: Liaise with third-party vendors for hardware quotes and technical escalations.
- User Enablement: Train end-users on hardware/software best practices and assist in writing internal IT documentation.
- Security & Upgrades: Recommend system upgrades, administer internal hardware recycling, and maintain password and data integrity security.
Required Competencies & Experience:
- Experience: Minimum 2+ years of full-time, work-related desktop support experience.
- Education: Educated to degree level. ITIL or relevant IT certifications are highly beneficial.
- Operating Systems: Demonstrated proficiency in installing, configuring, and supporting Windows 10/11 and macOS.
- Mobile & Tools: Experience troubleshooting Apple/Samsung mobile devices and administering tools like Active Directory, MDM, and RDP.
- Networking: Clear understanding of basic networking concepts (TCP/IP, connectivity, and printing).
- Physical & Travel Requirements: Ability to handle and lift equipment packages up to 25kg. Willingness to occasionally travel to 6 other UK-based corporate sites (car ownership is beneficial).
How to Apply:
If you are a highly organized IT professional with a strong work ethic and excellent customer service skills, we want to hear from you.
Apply today with your updated CV or email on yogeshwari.sen @randstaddigital .com with your availability to discuss more about this role.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Teaching Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.