IT Support Analyst

• Mon-Fri onsite in Debden IG10
• Salary + pension scheme + health
• Free onsite gym & parking
• Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12

NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time.

Company

Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender.

What are they looking for?

Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their companysmall IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice.

In summary: They are specifically seeking a candidate with strong, hands-on experience across Microsoft 365 administration, including active working knowledge of Azure AD (Entra ID), Intune, SharePoint, Purview, and the wider M365 administration suite. Their ideal candidate will have a solid background in technical support but will have progressed their career into Microsoft 365 cloud administration, demonstrating both operational support experience and advanced cloud administration skills. They are looking for someone who is not only technically capable, but who can bring additional expertise to the team from the outset and help strengthen their existing Microsoft 365 capabilities.

Main Duties and Responsibilities:

User Support & Service Desk

To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk

To provide IT support & preventative maintenance for all end user hardware and software

To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner

Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations

Identity & Account Management

Create, modify, and disable user accounts in a hybrid AD Azure Active Directory (Entra ID) environment following IT lifecycle processes.

Manage Microsoft 365 licence assignments and group memberships

Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning

Assist with multi-factor authentication (MFA) enrolment and account recovery

Infrastructure & Systems

Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardwaresoftware status and labelling of equipment & cables are up to date

Resolve complex hardware / software problems including printing issues

Experience in MS Azure PAS and SAS and Virtual server environments

Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune

To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems

Assist their Cyber security team with security policies and processes

Skills & Experience:

Essential

Experience with Microsoft Intune / Endpoint Manager for device management

Experience with Microsoft Teams administration and/or SharePoint Online

Familiarity with IT ticketing systems (Jira Service Management or similar)

Experience with Azure Active Directory / Entra ID user and group management

Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)

Other Stuff

Working within a newly refurbished dedicated office space with free onsite employee gym

Access to a large breakout space with comfortable seating, pool table and arcade games

Free on-site parking

Central Line Train station within one-minute walk with quick access to Central London

Close road links to M11/M25/A406/A12 and London

Social events

Pension Scheme

Healthshield (health cash back scheme and counselling services)

28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)

Eye Test / Glasses reimbursement scheme

Various team and personal reward incentives

NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time.

NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.

Profile 29 recruitment keywords: tech technical IT support analyst 1st line first line 2nd line second line 3rd line third line helpdesk help desk service desk service desk Intune / Endpoint Manager Microsoft Teams SharePoint Jira Service Management Azure Active Directory Entra ID user group management networking DNS DHCP TCP/IP VPN Debden Loughton Essex London