Reed
IT Managed Services Support Engineer – Level 2
- Location: Belfast
- Job Type: Full-time
- Salary: £30,000 to £38,000
REED Technology are delighted to partner with an excellent IT Organisation to recruit an additional IT Managed Services Support Engineer – Level 2 and embark on a journey to help companies navigate their digital transformation.
This role involves providing high-level support across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises.
Day-to-day of the role:
- Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution.
- Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket.
- Respond to and resolve customer issues/requests in a timely manner.
- Collaborate with internal teams and/or client partners to resolve issues.
- Provide second-line out-of-hours support for specific systems and services in emergencies.
- Participate in site-wide projects that support changing business and IT requirements.
- Maintain awareness of industry developments, assist others, and share knowledge to improve standards and develop better ways of working.
Required Skills & Qualifications:
- Previous experience in an onsite IT support role.
- Proficiency in Windows Server, DHCP, DNS, and Active Directory Administration.
- Experience with Microsoft Exchange, Office 365, and SharePoint.
- Knowledge of Broadband, Wireless, and Firewall technologies.
- Familiarity with AV and Backup Products.
- Working knowledge in any of the following would be advantageous: Azure, Hyper V, SonicWALL, Dell Switching, ConnectWise Manage and Automate.
- Excellent interpersonal skills, self-motivation, flexibility, and a team-oriented approach.
- Strong problem-solving and decision-making skills.
- Exceptional customer service and care.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and learning new skills.
- Supportive and collaborative work environment.
Special Requirements:
- Out of hours call-out once fully trained.
To apply for the IT Managed Services Support Engineer – Level 2 position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
To apply for this job please visit www.reed.co.uk.
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