IT Technician (1st Line Support | School Environment)

Reading

£26,403 – £28,142 + SEN Allowance £1500 + Local Government Pension + Generous Holidays + Free Parking + Wellbeing Support + Ongoing Training & Development

Do you have experience providing first-line IT support and want a role where you can make a genuine difference every day?

Are you looking to develop your technical skills within a supportive school environment that invests in its people, offers excellent benefits and provides outstanding long-term stability?

This is an exciting opportunity to join a thriving and forward-thinking specialist school that is committed to providing an exceptional learning environment for over 220 pupils with additional needs. As part of a successful Multi-Academy Trust, the school combines outstanding facilities with a collaborative culture where every member of staff plays an important role in supporting both colleagues and students.

Working alongside an experienced IT Manager, you'll become the first point of contact for IT support across the school, ensuring staff and students have access to reliable technology that enables learning every day. This is a varied role where you'll gain exposure to Microsoft 365, Active Directory, Entra ID, end-user devices, AV equipment and specialist educational technology, making it an excellent opportunity to continue developing your career in IT.

You'll provide first-line technical support, manage service desk tickets, install and configure hardware, support classroom technology and assist with maintaining the school's IT infrastructure. You'll also play a key role in onboarding new staff, maintaining asset registers and supporting IT projects across the site.

The ideal candidate will have previous first-line IT support experience and be looking to build a long-term career within a friendly, supportive and fast-paced environment. Previous experience within education would be beneficial but is by no means essential.

This is a fantastic opportunity to join a well-established organisation offering excellent work-life balance, a generous pension scheme, ongoing professional development and the chance to use your technical skills to positively impact the lives of young people every day.

The Role *Provide first-line IT support to staff and students *Manage and respond to service desk tickets *Install, configure and maintain desktops, laptops, tablets and peripherals *Support Microsoft 365, Entra ID and Active Directory user administration *Maintain IT assets, software licences and hardware inventory *Provide AV support for assemblies, events and specialist classroom equipment *Monday to Friday, 37 hours per week

The Person *Previous experience in first-line IT support *Strong customer service and communication skills *Experience supporting Windows devices and Microsoft 365 environments *Organised with excellent problem-solving ability *Able to prioritise workload and work independently *Looking to develop a long-term career within IT

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.