Robert Half
IT Technician
Location: Croydon / London area
Job Type: Full-time, Permanent
Key Responsibilities
- Act as the first point of contact for IT support queries (email, phone, helpdesk)
- Manage and update helpdesk tickets, ensuring timely resolution
- Support user onboarding and offboarding (accounts, devices, access)
- Maintain IT asset register (laptops, mobiles, software licences)
- Troubleshoot and resolve IT issues, escalating where required
- Prepare, configure, and redeploy IT equipment
- Manage stock levels of IT hardware and request replacements as needed
- Liaise with third-party suppliers and service providers
- Monitor mobile and data usage across devices
- Carry out routine system checks, updates, and virus scans
- Provide on-site support when required
- Assist with IT projects and continuous improvement initiatives
Requirements
- Experience in a 1st Line / IT Support role / IT Technician
- Strong troubleshooting and problem-solving skills
- Experience with user account management and device setup
- Familiarity with ticketing systems
- Good communication skills and a customer-focused approach
- Ability to prioritise workload and manage multiple tasks
What's on Offer
- Opportunity to gain broad IT experience across support and projects
- Supportive team environment
- Ongoing training and development
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
To apply for this job please visit www.reed.co.uk.
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