Are you a recent graduate, or early in your career, and looking for a rewarding role where you can develop commercial, client-facing and specialist industry skills? Are you bright, articulate and engaging, with the confidence to build strong relationships and the curiosity to learn about contemporary fine jewellery?

Catherine Jones of Cambridge is an independent, family-owned jeweller with more than 60 years' heritage. We are The Cambridge Jeweller. We specialise in distinctive, contemporary, fine jewellery, bespoke commissions, repairs, valuations and heirloom restoration.

This is an opportunity to discover and thrive in a specialist retail role in a wonderful industry. Working in an independent fine jewellery business offers a depth and variety of experience that is hard to find elsewhere. You will learn how a respected luxury business:

• Builds long-term client relationships
• Advises on all meaningful purchases od modest or higher value
• Manages bespoke commissions
• Works with goldsmiths, designers and workshops
• Delivers exceptional service from first enquiry through to completion
   

The Role

You will work closely with new and returning clients, helping them choose a gift or trusting us with a commission, a repair or a redesign. You will take time to understand each client's needs and ideas, the occasion to be marked, offering thoughtful, informed and reassuring advice to achieve a sale or to complete an enquiry through to completion with the client's budget in mind.

You will liaise with goldsmiths, designers, workshops, manufacturers and suppliers in the day-to-day sales role or to monitor the work our clients have entrusted us. Every detail is recorded accurately and ensure clients are fully and reliably updated on their enquiry repair, special order or commission. They must deserve our trust.

The business continues to develop its own ranges, online presence and, internally, to digitise more of our work with a CRM system. There will also be opportunities to get involved in wider commercial and operational activities, giving you a broader understanding of how a successful luxury jewellery business is run.

Please note that this is a full-time permanent position, working Tuesday to Saturday.

Key Responsibilities

• Welcome and engage clients in a warm, professional and consultative way
• Sell fine jewellery, gifts, engagement rings, wedding rings and bespoke pieces
• Handle enquiries for repairs, valuations, re-modelling and special orders
• Take accurate client, order and workshop details
• Liaise with makers, goldsmiths, designers, suppliers and workshops politely and constructively
• Keep clients updated throughout the sales, repair or commission process
• Actively interact and engage with clients to create and conclude sales
• Maintain high standards of administration and client records
• Support visual merchandising and the presentation of the retail space
• Use digital systems, including CRM, as the business develops
• Contribute to the wider client experience, commercial activity and smooth running of the store

About you:

• A warm, positive and professional approach
• Excellent spoken and written communication skills
• Confidence discussing exquisite purchases of any price 
• Strong attention to detail
• Commercial awareness and a target-focused mindset
• A genuine interest in jewellery, design, craftsmanship or luxury products
• Good administration and Microsoft Office skills (email, Word, Excel)
• Reliability, discretion and a supportive team approach
• Availability to work Tuesday to Saturday in-store
• Easy commuting distance from Cambridge

Desirable Experience

• Educated to degree level or equivalent
• Jewellery industry experience or qualifications, such as JET 1, JET 2 or JET 3
• Luxury, premium or consultative retail experience
• Knowledge of gemstones, precious metals, repairs or bespoke commissions
• Experience using CRM tools
• Visual merchandising experience

Benefits

• Salary of £30,000 to £35,000, depending on experience
• Ad-hoc discretionary bonuses
• Pension contributions
• 28 days' annual leave, including bank holidays or lieu days
• Professional development support, including recognised jewellery qualifications
• Supportive team environment within a stable, established business
• Opportunity to build deep jewellery industry knowledge
• Exposure to luxury sales, client advisory work, bespoke commissions and business operations
• Genuine potential to grow into broader responsibility or future management involvement

How to Apply

Please apply with your CV and Hiring People will be in touch. If shortlisted, you may be asked to complete a short video interview.  Please be sure to check your JUNK/SPAM