Company description:

Location: Warrington, England, United Kingdom 
Job ID: 89374 

Quality of urban life

Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.

Join us as a

Key Accounts Admin

Job description:

.

• Preparing documentation, and producing reports for meetings
• Prepare for and attend key account management meetings when required
• Take and screen calls, enquiries and requests, and handle appropriately
• Deal with incoming email and often correspond on behalf of management efficiently and professionally
• Keep the clients up to date with all issues regarding their contract and follow up on any requests
• Respond to clients needs promptly and be the first point of call ensuring customer service is paramount
• Maintenance of files, assisting with worksheets, schedules, and other service-related documents
• General administrative duties – including typing correspondence, dictation, record keeping etc
• Keeping the in-house system up to date and updating customer service portals to ensure we adhere to KPIs & SLAs
• Producing client invoice applications and preparing and sending accurate sales invoices
• Communicating professionally with all people and departments both externally and internally
• Logging & processing callouts / maintenance and liaising with engineers to ensure completion

Profile description:

• Proven administrative experience in a similar role is essential
• Proficient use of MS Office Systems (Excel, Word & PowerPoint)
• High attention to detail, strong organisational skills and the ability to multi-task
• Strong verbal communication and written skills
• Ability to work under pressure to demanding deadlines without compromising on accuracy
• Experience of dealing directly with internal and external clients
• Relationship building skills (internal and external) and be a team player
• Highly organised, proactive with the ability to work as a Team as well as on own initiative
• Good planning and time management skills
• Able to resolve conflicting demands to ensure good customer service
• Working with minimal supervision and utilising initiative

We offer:

• Competitive salary with a discretionary annual bonus
• 25 days’ holiday plus bank holidays, and an annual paid volunteering day
• Pension scheme with 5% company contribution
• Comprehensive life assurance
• Private medical cover with a trusted provider, plus 24/7 virtual GP access
• Employee Assistance Programme offering confidential support
• Free eye tests and eyewear discounts