The role: This is a unique opportunity to be part of an exciting team responsible for providing exceptional customer service to our new and existing Landlords.

You will support the Insurance Department by assisting Landlords in line with the company’s internal processes. The job’s purpose is to provide excellent customer service whilst obtaining and completing Insurance quotes and sales by contacting new and existing Landlords to offer a wide range of products.

The role is vital so that our landlords are provided with the best possible insurance products, whilst ensuring we adhere to all the systems and processes that are heavily regulated and remaining compliant. This will be done in accordance with the use of our in-house CRM system Salesforce and any other platforms that may be provided by our insurance partners. Previous experience of using Salesforce is preferred but not essential.

The person: Working within our vibrant office you will be providing landlord insurance as part of the Insurance Team. You must be a highly organised person who can easily pick up our internal processes and systems, whilst being comfortable in a busy environment. You must be confident when communicating amongst the clients as well as your colleagues.

We’re looking for someone who brings the following experience and qualities:

• Customer service or sales experience
• Experience of working in a busy sales environment
• Confident on the phone and able to build rapport quickly
• Motivated by achieving and exceeding sales targets
• Strong interpersonal skills and a collaborative attitude
• Familiar with working in a compliant/regulated environment
• An Ability to build a strong rapport with Landlords is essential
• A great track record of meeting, and exceeding, KPI targets
• Excellent communication skills – both verbal and written
• Confidence to manage your busy workload and resolve any issues professionally
• Confident in working in a fast paced and target-driven environment
• Have a great telephone manner. Able to build rapport, objection handle and close a sale
• You’ll also be a fast learner, able to demonstrate customer care, sales, and retention with a minimum of 6 months experience in all the above skills and PC-literate on all Microsoft applications
• Organised and confident in setting up new systems and sales processes
• Identifying the optimum methods to generate and convert lead opportunities

What can we expect from you?

•Positivity – Make the last call of the day sound like your first call.

•Reliability – Be someone who we can depend upon on to deliver for the team and our customers.

•Work Together – Be part of a fantastic team and achieve together.

•Grow – Develop within your role and grow with our business.

•Inspire – Share your ideas to improve the way we do things.

•Co-ordinator – Able to plan and forecast.

•Communicator – Demonstrate high quality skills.

What will you get in return?

•Basic salary of between £25k to £28k dependant on experience

•Uncapped commission

•Pension Scheme

•Company reward scheme including length of service awards, peer to peer recognition,    suggestion scheme and employee of the month & year awards.

• Refer a friend reward scheme.

• Company social events including summer parties, team nights out and much more.

Why LegalforLandlords?

At LegalforLandlords, we work hard and we're constantly developing—our people, our processes, and our technology—and we all share the same goal: to consistently deliver a seamless, easy, and enjoyable experience to each one of our customers and employees.

Investing in our people is a priority. So much so, we’ve developed and run our very own Academy. If you’re lucky enough to be a part of our Academy, you can expect interactive learning, on-the-job activities, and engaging sessions that make every week enjoyable and rewarding.

We’re proud to say our commitment to our people has been recognised—we were officially named a Sunday Times Best Place to Work 2025. We earned this title because of:

• A culture that prioritises wellbeing and work-life balance
• Strong investment in learning and development
• Standout wellbeing initiatives and support programmes
• A range of social perks and team engagement activities that make work feel genuinely rewarding

With LegalforLandlords, you’re always learning, growing, and creating new opportunities for yourself. We believe in our people and strive to help you reach your full potential.</