Job Description

Contact Centre Team Manager – Lead Generation

Working Monday to Friday 37.5

£32,926 plus an a competitive bonus structure – Excellent career development, discounted products and services and much more!

We are currently recruiting a for a Team Manager to join the Lead Generation team in our Tamworth Contact Centre.

As a Brakes Team Manager Responsible for leading and motivating a team of up to 12 Lead Generation Executives. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!

Typical responsibilities include:

• Responsible for the direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
• Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
• Support and identify opportunities to improve revenue and customer experience.
• Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
• The role will be a mixture of coaching, advisory, co-ordinating and delivering.
• To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
• KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.

About You:

• You’ll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.
• Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness
• A customer centric approach to business in all dealing with customers, peers, staff and suppliers
• Ability to proactively give feedback and act on feedback given – Champions a coaching culture
• Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc
• Excellent communication, influencing and negotiation skills, both written and verbal
• Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment
• Role model Brakes values at all times
• An ability to build and maintain good working relationships at all levels
• Leads, inspires and promotes confidence within a Team
• Exceptional customer handling skills and experience with strong problem solving capabilities

Above all you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.

• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

There’s a lot on offer, so what are you waiting for?