Dado Recruitment
Are you a Legal Cashier or Legal Accounts professional who enjoys problem-solving, working with systems, and helping others? This could be the perfect next step in your career!
We’re working with a leading legal software provider that develops and supports specialist practice management and accounting solutions used by law firms across the UK. They’re now looking for a ProductSupport Analyst to join their friendly and knowledgeable support team.
This isn’t a technical IT support role – it’s a product support position focused on helping clients (law firms and legal finance teams) get the most from their software. You’ll use your understanding of legal accounts and cashiering to help users troubleshoot issues, navigate the system, and provide practical guidance.
What you’ll be doing
- Providing remote support via phone, email, and chat to law firms using the software
- Assisting clients with day-to-day accounting and system queries
- Troubleshooting issues and providing clear, step-by-step resolutions
- Supporting integrations with tools like Microsoft Word and Outlook
- Collaborating with internal teams on system improvements and client feedback
What we’re looking for
- Experience as a Legal Cashier or in legal accounts / finance
- Strong understanding of double-entry bookkeeping and Solicitors Accounts Rules
- Excellent communication skills and a genuine desire to help clients
- Confidence using software and navigating accounting systems
- Any exposure to SQL or system administration is a bonus, but not required
What’s on offer
- Competitive salary and benefits package
- Hybrid working (3 days office / 2 days home)
- 25 days holiday + bank holidays
- 8% employer pension contribution
- Private health cover (including optical & dental)
- Life assurance and Employee Assistance Programme
- Free lunches and snacks in the office
- Genuine career progression within a growing legal tech company
This is a fantastic opportunity for someone who loves the systems and client support side of legal accounts and wants to build a career in legal technology.
If you’re looking to move away from day-to-day cashiering and use your skills to support others in a forward-thinking tech environment, we’d love to hear from you.
Apply now for consideration!
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For IT Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.