Butler Rose
Liaison Team Leader – Shared Services (Permanent) Location: London (Hybrid – 2 days per week in office) Salary: £40,000 – £50,000
Butler Rose is working alongside our large, complex Business Services client who is seeking an experienced Liaison Team Leader to lead service delivery, stakeholder engagement, and operational performance across a high-volume, multi-client environment.
This is a hands-on leadership role suited to an experienced team manager who can balance people leadership, operational oversight, and continuous improvement within a fast-paced shared services function. The organisation operates across multiple entities with complex operational processes, requiring strong communication, governance, and service management capabilities.
Key Responsibilities * Lead, coach, and develop a team of Liaison Officers to deliver high-quality service * Manage day-to-day operations, workloads, and resource planning * Set clear objectives, KPIs, and performance expectations across the team * Monitor workflows, SLAs, and service delivery metrics * Act as a senior escalation point for complex queries and operational issues * Build strong relationships with internal stakeholders, clients, and external partners * Support communication between operations, finance, payroll, sales, and wider business functions * Identify process gaps, inefficiencies, and opportunities for improvement * Maintain SOPs, governance processes, and operational documentation * Produce reporting and insight on team performance, service levels, and business impact * Support system enhancements, automation initiatives, and transformation projects
Candidate Profile * Previous experience leading a team within operations, shared services, customer service, or a similar environment * Strong stakeholder management skills with confidence engaging at all levels * Experience managing KPIs, SLAs, and service performance * Ability to manage multiple priorities within a fast-paced environment * Strong problem-solving skills with a practical, solutions-focused approach * Experience improving processes and implementing operational change * Excellent communication and leadership skills * Commercially aware with a focus on service excellence
Why apply with us? * Permanent opportunity within a large, established business services organisation * Hybrid working model (2 days per week in the London office) * Competitive salary package (£40,000 – £50,000) * Opportunity to influence service improvements and team development * Exposure to senior stakeholders and cross-functional projects
This is an excellent opportunity to join a dynamic organisation during a period of transformation, operational enhancement, and continued growth.
If you are interested in this opportunity and would like further information, please reach out to Siddharth Patel.
Butler Rose is committed to equality in the workplace and is an equal opportunity employer. Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
To apply for this job please visit www.reed.co.uk.
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